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Sunday, March 3, 2013
EMOTIONAL INTELLIGENCE
EMOTIONAL INTELLIGENCE
Emotional intelligence can be defined as the ability
of a person to command respect by building relationships or by the ability to
get along with the people or situation.
A simple but vital question has been haunting us for
long : “What ticks success in life ? For quite some time now almost everyone
believed in the age-old paradigm that
one’s intelligence(IQ) is solely responsible for his or her success on the job,
and for that matter, in life. However there have been instances that we often
came across that only intelligence ie academic excellence doesn’t necessarily
contribute to success in career or even social life. There are people who have
high IQ but have not done well. On the contrary, people with modest IQ have
performed well. Then this possess another question : what factors are at ply
leading to such differential performance ? Psychologists and behavioural
scientists have tried to answer this question. According to their findings, the
difference quite often lies in their abilities what they call “Emotional
Intelligence(EQ)”. In a sense this is what Schwartz (1997) views : what
actually matters is not how much intellect or mind one had, but how it is used
what one had.
Emotional Intelligence : Before we
explain the meaningof the word EQ, let us define first the terms emotion and
intelligence..
Literary or Dictionary Definition : Emotion is any agitation or disturbance of
mind, feeling, passion, any vehement or excited mental state. But emotional
intelligence can be defined as the ability of a person to command respect by
building relationships or the ability to get along with people or situations.
Some view emotional intelligence as a position and
proactive attitude towards all aspects of life.
There are four emotional ingredients as cornerstones
for intelligence. These are :
1. Emotional Literacy- Just as literacy enables people to
be aware of what is happening around them, emotional literacy helps people
become more aware of their as well as other people’s emotions. By managing
emotions in others, problem solving becomes easier and better. Emotional
literacy also helps build self confidence through emotional honesty, energy,
emotional feedback, intuition, responsibility and connection.
2. Emotional Fitness – what role physical fitness plays in
doing physical / mental activities with confidence and resilience, so does
emotional fitness in the case of feelings. Emotional fitness strengthen one’s
resilience and believability for listening and managing conflict.
3. Emotional Domain – Emotional domain means realm of
control by emotions. It explores the way to align one’s life and work with his
/her unique potential and purpose.
4.
Emotional
Alchemy – Through emotional
alchemy, one extends one’s creative instincts and capability to flow with
problems and pressures. It also enables one to compete for the future by
building one’s capacity to sense more readily and assess the hidden solutions
and untapped potential and possibilities.
EMOTIONAL INTELLIGENCE IN MANAGEMENT
EQ is found
to be more useful and more effective in management which involves decision
making. This is because EQ enables managers to have skills motivating oneself,
managing relationships and being able to get along well with subordinates and
teammates.
Research
studies have also established that emotional intelligence plays a prominent
role in group effectiveness of an individual. It is often opined that one may
get a good jobs with high EQ to go up the ladder. EQ helps a manager manage
himself/herself and others in a meaningful manner so that the goals of both
individual and organisational are achieved.
EQ being an
inner element affects human behaviour. Acknowledging this, organisations lay
much emphasis on EQ elements in their selection process and EQ forms an
integral part of selection criteria more especially being used for the
induction of managers and officers in organisations. EQ is found to be useful
for individual behaviour more significantly under stressful and trying
condition.
Below there
are list of some critical areas where EQ may contribute substantially
tremendously: Table-I
Table-I : EQ Ingredients and Its Contributions
EMOTIONAL
INTELLIGENCE AND LEADERSHIP
Trait research
demonstrated, leaders need basic intelligence and job relevant knowledge. But
IQ and technical knowledge are necessary but not sufficient requirement for
leadership. It is the possession of the five components of EI- Self
Awareness, Self Management, Self-Motivation, Empathy and Social Skill—that
allows an individual to become star performer. Specifically when star
performers were compared with average ones in senior management positions,
nearly 90% of the difference in their effectiveness was attributable to EI
factors rather than basic intelligence.
Great leaders
demonstrate their EI by exhibiting all five of its key components:
1. Self-awareness : Exhibited by self-confidence,
realistic self assessment and self deprecating sense of humour.
2. Self-Management : Exhibited by trustworthyness and
integrity, comfort with ambiguity and openness to change.
3. Self-Motivation : Exhibited by a strong drive to
achieve optimism, and high organisational commitment.
4. Empathy : Exhibited by expertise in building
and retaining talents and cross cultural sensitivity and service to clients and
customers.
5. Social
Skill : Exhibited
by the ability to lead change efforts, persuasiveness, and expertise in
building and leading teams.
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